Return and Refund Policy

Refund & Cancellation Policy

Effective Date: July 16, 2026

Project Detail L.L.C. strives to provide professional, high-quality service and complete customer satisfaction. By scheduling an appointment with Project Detail L.L.C., you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

Appointments

Appointments are reserved exclusively for each customer. We ask that customers respect our scheduling so we can continue providing timely service to everyone.

Deposits

Certain services may require a deposit to secure your appointment.

Deposits are applied toward the final invoice.

Deposits become non-refundable if:

• You cancel within 24 hours of your appointment.
• You fail to appear for your appointment.
• You are unavailable when our technician arrives.
• We cannot perform the service due to inaccurate information provided by the customer.
• We are denied access to the property or vehicle.

If Project Detail L.L.C. cancels your appointment and cannot reschedule within a reasonable time, your deposit will be fully refunded.

Cancellation Policy

Appointments canceled more than 24 hours before the scheduled appointment may be rescheduled at no charge.

Appointments canceled less than 24 hours before the scheduled appointment may result in the forfeiture of any deposit and may be subject to a cancellation fee of up to 25% of the scheduled service price.

Repeated last-minute cancellations may require prepayment before future appointments are accepted.

No-Show Policy

A customer is considered a no-show if:

• They are not present at the scheduled appointment.
• The vehicle is unavailable.
• The property cannot be accessed.
• Required utilities (water or electricity, when applicable) are unavailable after prior agreement.
• Contact cannot be made within 15 minutes of the scheduled arrival time.

No-shows may result in:

• Loss of deposit.
• A cancellation fee.
• Refusal of future appointments until prepayment is made.

Late Arrivals

If the customer is more than 15 minutes late, Project Detail L.L.C. reserves the right to:

• Shorten the service to fit the remaining appointment time.
• Reschedule the appointment.
• Treat the appointment as a cancellation or no-show.

Weather Policy

Because many services are performed outdoors, weather conditions may require rescheduling.

Project Detail L.L.C. reserves the sole right to determine whether weather conditions are safe or appropriate.

If we reschedule due to weather:

• Deposits remain valid.
• No cancellation fees apply.
• The appointment will be rescheduled at the earliest mutually available date.

Satisfaction Guarantee

If you believe an area was missed or a service was not completed as agreed, please notify us within 24 hours of service completion.

We will gladly inspect the concern and, when appropriate, return to correct workmanship-related issues at no additional charge.

This guarantee applies only to workmanship and does not include normal wear, new contamination, weather, or conditions occurring after the service is completed.

Refund Policy

Because our services require labor, travel, materials, and reserved scheduling, refunds are limited.

Refunds are not provided for:

• Completed services.
• Dissatisfaction based on personal preference after the agreed service has been completed.
• Existing stains, scratches, paint defects, oxidation, etched water spots, rock chips, swirl marks, permanent discoloration, rust, mold damage, or other pre-existing conditions that cannot reasonably be corrected.
• Damage that existed before service.
• Damage caused by automatic car washes after service.
• New contamination occurring after completion.
• Failure to follow aftercare instructions.
• Services that produced the expected results but did not meet unrealistic expectations.

If Project Detail L.L.C. determines that a workmanship issue exists, our first remedy will always be to re-perform or correct the affected area before any partial refund is considered.

Refunds, if approved, are issued solely at the discretion of Project Detail L.L.C.

House Washing & Exterior Cleaning

Results may vary depending on:

• Age of the surface
• Oxidation
• Existing damage
• Previous repairs
• Mold or algae staining
• Rust stains
• Hard water stains
• Weather exposure

Project Detail L.L.C. cannot guarantee complete removal of every stain or discoloration.

Customers acknowledge that pressure washing and soft washing reveal pre-existing damage that may have been hidden by dirt or organic growth.

Fleet Washing

Fleet services are performed according to the scope agreed upon in the service agreement.

Project Detail L.L.C. is not responsible for:

• Existing paint damage.
• Decals that peel due to age or improper installation.
• Loose trim.
• Existing rust.
• Existing body damage.
• Pre-existing mechanical issues.

Auto Detailing

Project Detail L.L.C. is not responsible for:

• Items left inside the vehicle.
• Mechanical or electrical failures unrelated to our service.
• Loose trim or badges.
• Aged paint.
• Weak clear coat.
• Previously repaired paint.
• Damaged leather.
• Torn upholstery.
• Loose carpeting.
• Existing odors that cannot be fully eliminated.
• Personal belongings left in the vehicle.

Customers are encouraged to remove all valuables before service begins.

Ceramic Coatings & Paint Correction

Paint correction and ceramic coating services improve paint appearance but cannot restore severely damaged paint.

Paint correction removes defects; it does not make paint perfect.

Ceramic coatings reduce maintenance but do not make a vehicle scratch-proof, chip-proof, or damage-proof.

Customer Responsibilities

Customers agree to:

• Provide accurate information.
• Ensure safe access to the property or vehicle.
• Secure pets.
• Remove valuables.
• Inform us of known defects.
• Provide access to utilities when required.
• Ensure someone 18 years of age or older is available if needed.

Limitation of Liability

To the fullest extent permitted by law, Project Detail L.L.C.’s total liability for any claim related to services provided shall not exceed the amount paid for the specific service giving rise to the claim.

Project Detail L.L.C. shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of use, lost profits, or business interruption.

Right to Refuse Service

Project Detail L.L.C. reserves the right to refuse or discontinue service at any time if:

• Working conditions are unsafe.
• Aggressive behavior is displayed.
• Fraud is suspected.
• Required utilities are unavailable.
• Service requested falls outside our capabilities.
• Conditions exist that may damage equipment or create safety concerns.

Any work completed before service is discontinued remains payable.

Chargebacks

Customers agree to contact Project Detail L.L.C. to resolve any concerns before initiating a credit card chargeback or payment dispute.

Fraudulent or unwarranted chargebacks may be contested with documentation, photographs, signed agreements, communications, invoices, GPS records, and service records.

Policy Changes

Project Detail L.L.C. reserves the right to modify this policy at any time. Updated versions will be posted on our website.

Contact Information

Project Detail L.L.C.

Email: cameroncollins@projectdetailky.com

Website: www.projectdetailky.com

Phone: (502) 299-5892

Louisville, Kentucky